![]() HKEY_CURRENT_USER\SOFTWARE\Citrix\HDXRTConnector\MediaEngine ![]() To ignore a specific human interface device, add the following registry string value on the server: Once you’ve specified the HID to ignore, that setting works on all RealTime Media Engine platforms: Windows, Linux, Mac, RPi. To do so, find out the correct VID:PID for the HID that you want the RealTime Media Engine to ignore. Starting with the HDX RealTime Optimization Pack version 2.8, the Realtime Media Engine supplies a way for you to selectively blacklist and whitelist peripherals on the VID: PID level. Instead, this device is passed to Skype as another audio device or non-composite device, with no support of HID button actions. ![]() ![]() The Optimization Pack version 2.8 or later resolves this problem by allowing you to disable or blacklist the device so it’s not used as a composite device. Using several unsupported devices can cause issues for Skype for Business and the RealTime Optimization Pack. The end user selects the Computer button on the base and hears a dial tone automatically when Skype for Business opens. The Savi 720 device base has three modes: In this example, the end users have the Plantronics Savi 720 device connected to a Cisco IP phone, and then to a thin client device. Users might require a way to selectively allow or disallow audio devices from passing through to Skype for Business as human interface devices (HIDs).Įxample of what can cause the issue: When users connect certain headset devices to a client endpoint with the RealTime Media Engine, a dial tone might play when you open Skype for Business. Some uncertified Skype for Business audio devices do not behave correctly when used with the HDX RealTime Optimization Pack.
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